Shipping has begun! (CONFIRMED!)
23 days ago
– Thu, Aug 15, 2024 at 04:34:14 PM
Hi everyone!
Been a while getting to this point but we can report that QML has confirmed that SHIPPING HAS BEGUN! They had some unexpected delays finishing up a couple of (considerably larger) campaigns ahead of us, but we have verified word from the floor that 2850 of the 3126 orders have either shipped or have tracking and should be going out today/tomorrow. They expect all domestic orders will be out the door to US and Canada by the end of day Monday (if not EoD tomorrow).
Tracking emails are automatically sent, so watch for a message from [email protected].
That will take care of all North American and "rest of the world" orders (those not serviced by a hub). For the hub regions, here's what we're told:
All required order stock will be assembled for hub freight tomorrow. Those freight shipments will be scheduled for pickup next week.
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EU/UK orders will be shipped by sea to Spiral Galaxy in the UK. That will likely take a few weeks on the water, and then a few more weeks once they have received the items into stock and packed those orders. You can probably anticipate on receiving your order in October.
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AUS/NZ orders will be shipped to Aetherworks in Australia. That could take 2-6 weeks to reach them (depending on whether it goes by air or sea, QML is determining this now). Either way, with their receiving and turnaround time, these are likely to reach you in October as well.
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Asia orders will be shipped to VFI, which will likely go by Air. These are packed then distributed to your nearest local game, book, or hobby shops for final postage. These should probably go out mid-September, depending on VFI's queue.
We will post more on these international shipments as updates come in.
Note: Don't worry -- you should NOT have to pay any additional taxes or fees to receive your package! All taxes and duties should already be paid, so if you are eventually asked by your local courier to pay more/again for final delivery, let us know!
Thanks for your patience -- we think it'll be worth it! This has been an unexpectedly big campaign (combined with another unexpectedly big campaign), and we're excited to reach the finish line for you! 😊
Address Verification Emails sent -- FRONTIER starts shipping NEXT WEEK!
about 1 month ago
– Fri, Jul 26, 2024 at 06:32:01 PM
Hi everyone!
We're on the road currently (attending San Diego Comic-Con), but wanted to let everyone know that Quartermaster Logistics is about ready to start shipping, and they have sent out Address Verification emails -- US and Canadian backers, please watch for an email from [email protected]; this is your chance to make any late changes to your shipping address before they start shipping those North American packages next week!
This only pertains to North American backers -- International orders are being shipped to regional hubs in the UK, Australia, and Asia for processing, and you should get notification messages from those warehouses when they are ready. Once we have some estimated dates, we will let you know.
If you have any questions, feel free to message us!
Shipping starting this month! We swear!
2 months ago
– Sat, Jul 06, 2024 at 12:16:10 PM
Hi everyone!
I'm sure you've all been patiently waiting for the next update where we happily exclaim that shipping is complete, or at least verify that it has started... I'm sorry to say that will be the NEXT update...
Here's what's up:
In full transparency, when we provided the order data and item list to our current fulfillment warehouse, they were caught a bit by surprise and unprepared for the sheer scope of this campaign: 3487 backers, on top of the other campaign we're coincidentally fulfilling at the same time (NO FUTURE, with 2619 additional backers). They have done a great job with our other, more modest campaign shipments, but looking at over 6000 packages of more than 34 different items, 12 of which need to be pre-assembled into 3 different bundles... their assessment of the situation (eg. their quoted price) was far more than we had anticipated (or raised). So we immediately engaged an experienced fulfillment service more suited for a project of this scale.
That unexpected change in plans took a couple of weeks to lock down, but the inventory is traveling between locations this week. The new service fully expects to be able to have domestic orders out by the end of this month (or the first week of August at the latest).
International orders will take a few more weeks because of their (MUCH) more cost-efficient pipeline: they will forward inventory to hub warehouses in the UK, Australia, and Asia to complete the packing and final postal delivery for those global regions. This keeps the per-order cost closer to what you actually paid (and what we actually collected). Still, it does require an additional number of weeks for that freight to reach those warehouses and another couple of weeks for those orders to then get packed and sent to those regional customer addresses. So International orders might not arrive until the end of August or so. We will, of course, keep you posted.
I know that it may be slightly disappointing for those of you abroad to have to wait an extra month, but I assure you that this is the best mutually beneficial process available to us. Your items will arrive from (relatively) local origins, and we won't go bankrupt having to pay fulfillment fees that cost almost double what we collected during the campaign (even as high as some of you felt those rates already were...)
International shipping -- and shipping in general -- continues to be the biggest challenge in running a publishing business (or any business dealing with goods, for that matter). Fortunately, we're small enough to stay nimble so that we can find the most affordable solutions available. The one-two punch of back-to-back successes like FRONTIER and NO FUTURE have admittedly forced us to evolve and evaluate our options to maintain that efficiency, and we're lucky enough to be able to act quickly to meet your satisfaction as best as possible. But we understand how that relies on your patience and understanding. And we appreciate it! We know you'll love these items when they arrive! Trust me, it'll be worth the wait (and the wait is almost over)... 😊
Address lock initiated
3 months ago
– Wed, Jun 05, 2024 at 02:25:20 PM
Hi everyone!
We're a little behind schedule from what we reported in the last update, and failed to initiate the address lock over the weekend. We have, however, initiated that process this afternoon.
You will soon get a notice from Backerkit offering you one more chance to update your address if necessary. In 48 hours, however, your addresses will be locked into the system so that we can export all of the final shipping data next week.
That's right, we're starting the shipping preparation next week! The warehouse will require some time to process the labels, pre-assemble the stretch goal bundles, and pack the boxes, but we're pushing to have everything out the door by the end of the month if possible!
We'll keep you posted, but in the meantime, make sure you update your address now based on shipping by the end of June. If you need help making that change, message us here on Kickstarter or send an email to [email protected] and we'll help you out.
Thanks, everyone! We're near the finish line! Christmas is gonna come early this year! 😁
Digital Files are distributed! Locking addresses this weekend!
3 months ago
– Wed, May 29, 2024 at 04:11:40 PM
Hi everyone!
We emerge from the silence bearing good news: while we still wait for 4 final items to reach the warehouse, we're confident shipping will be ready to begin very soon. So in the meantime, we're doing two things:
1) We distributed the digital files!
You may have already received an email notification from Backerkit earlier today, but if not, check your inboxes or check your Backerkit page directly. You will find all of the links and instructions on your personal Backerkit page (which you can access at https://frontier-by-guillaume-singelin.backerkit.com/). Once logged in, you should see a big blue button in the middle of the page that says "Get Your Digital Downloads" -- click on that to see your personal links for each item ordered.
The books are hosted by Gumroad -- you will have to follow the (simple) instructions to use your unique codes to download your files from Gumroad for free. 😊
If you have any trouble or questions about the process, feel free to email us at [email protected] -- we're happy to help!
2) We're locking addresses this weekend!
On Friday, we will start finalizing the order data for shipping, and you will have one last chance to update your address on Backerkit if necessary. You will get a final notification email from Backerkit once we initiate that phase, at which point you'll have 48 hours to make any necessary changes to your shipping address. If you aren't sure where you will be in July, email us at [email protected] and we'll do our best to help you out.
That's all for now -- we'll be back on Friday once the address lock has been initiated!
Thanks, everyone!
