FRONTIER by Guillaume Singelin

International shipping update for FRONTIER!
about 2 months ago – Fri, Oct 04, 2024 at 02:14:00 PM

Hi everyone!

We hope those of you who have gotten your items have been doing well, and we hope those of you still waiting will be satisfied shortly! We have received an update from our international hubs today, and things are as follows:

• UK/EU orders have started! You should have received (or will soon receive) either your stuff or an email from [email protected]about your shipment. Shipping started on Monday and they expect to have the last remaining packages out the door by Monday. NOTE: 12 of you were accidentally shipped the wrong book. Spiral Galaxy has reached out to those backers in order to correct the matter. If you are one of those and have not heard from them, please reach out to https://www.qmlogistics.com/contactUs.html .
• AU/NZ orders should start going out on Monday! You should also also receive a confirmation email from Aetherworks (I'm not sure what email address those would appear from...) They should be able to get them all out by the end of next week.
• Asia orders have all gone out! The majority of these are being shipped from the hub (VFI) to a local game or book store close to you, and you should receive a message from that store to either pick up your package or confirm your address for receipt.

All Domestic North American and "Rest of the World" orders (all other territories not covered by the hubs above) have also gone out. If you haven't received your items in the next 2 weeks/10 business days, or have any other issues to discuss, please reach out to https://www.qmlogistics.com/contactUs.html and they will help you out.

You may want to check your Backerkit first to make sure you've completed your survey... there are still 138 surveys that haven't been completed! We don't know where to send your stuff! If you missed the initial survey deadline, we'll do our best to get your stuff out to you as quickly as possible.

Thanks, everyone! We have some exciting news brewing that we'll reveal in another update soon... Let's just say that if you're a fan of Guillaume's work or other books by Label 619, you're going to have a lot to look forward to in 2025! 😊

You've got reward points!
3 months ago – Fri, Sep 13, 2024 at 03:26:23 PM

Hi, everyone!

We're happy to let everyone know that --

YOUR AMBASSADOR POINTS HAVE BEEN AWARDED!

If you missed the mention on the campaign page, every pledge includes a number of Ambassador Points equivalent to your final order total (including postage). These are unique reward points that can be collected and redeemed for discounts and rewards on our webstore, and a great way to support Magnetic Press further (while building up a collection of cool books and stuff in the process)!

If you are already a webstore customer and part of the program, just log into your webstore account (which should be under the same email address as your Kickstarter/Backerkit account). You should see those new points added to your balance under the heading "FRONTIER Kickstarter Points."

If you don't have an account on our webstore, your points have been tallied, but you will need to register an account and then contact us to add them for you. 😊

For a walkthrough of how to register, just follow the steps on our webpage:

You can use points for discount codes, gift cards, and occasionally for exclusive collectible items that you can only get using points! It's definitely a fun program that we'll be building upon very soon!

If you don't see your FRONTIER points in your account, or if you have any questions about the above, please send us a message here on Kickstarter and we'll get back to you ASAP. Please note that if you haven't completed your Backerkit order, your points have not been awarded yet, so check to make sure your survey and any remaining payments are complete!

Thanks, everyone! In the meantime, if you haven't already checked out our current Kickstarter campaign, there's only 1 week left:

We've already unlocked SIX Stretch Goals and are barreling towards even more... join the party before it ends! You won't be disappointed!

Shipping has begun! (CONFIRMED!)
4 months ago – Thu, Aug 15, 2024 at 04:34:14 PM

Hi everyone!

Been a while getting to this point but we can report that QML has confirmed that SHIPPING HAS BEGUN! They had some unexpected delays finishing up a couple of (considerably larger) campaigns ahead of us, but we have verified word from the floor that 2850 of the 3126 orders have either shipped or have tracking and should be going out today/tomorrow. They expect all domestic orders will be out the door to US and Canada by the end of day Monday (if not EoD tomorrow).

Tracking emails are automatically sent, so watch for a message from [email protected].

That will take care of all North American and "rest of the world" orders (those not serviced by a hub). For the hub regions, here's what we're told:

All required order stock will be assembled for hub freight tomorrow. Those freight shipments will be scheduled for pickup next week.

• EU/UK orders will be shipped by sea to Spiral Galaxy in the UK. That will likely take a few weeks on the water, and then a few more weeks once they have received the items into stock and packed those orders. You can probably anticipate on receiving your order in October.
• AUS/NZ orders will be shipped to Aetherworks in Australia. That could take 2-6 weeks to reach them (depending on whether it goes by air or sea, QML is determining this now). Either way, with their receiving and turnaround time, these are likely to reach you in October as well.
• Asia orders will be shipped to VFI, which will likely go by Air. These are packed then distributed to your nearest local game, book, or hobby shops for final postage. These should probably go out mid-September, depending on VFI's queue.

We will post more on these international shipments as updates come in. 

Note: Don't worry -- you should NOT have to pay any additional taxes or fees to receive your package! All taxes and duties should already be paid, so if you are eventually asked by your local courier to pay more/again for final delivery, let us know!

Thanks for your patience -- we think it'll be worth it! This has been an unexpectedly big campaign (combined with another unexpectedly big campaign), and we're excited to reach the finish line for you! 😊

Address Verification Emails sent -- FRONTIER starts shipping NEXT WEEK!
4 months ago – Fri, Jul 26, 2024 at 06:32:01 PM

Hi everyone!

We're on the road currently (attending San Diego Comic-Con), but wanted to let everyone know that Quartermaster Logistics is about ready to start shipping, and they have sent out Address Verification emails -- US and Canadian backers, please watch for an email from [email protected]; this is your chance to make any late changes to your shipping address before they start shipping those North American packages next week!

This only pertains to North American backers -- International orders are being shipped to regional hubs in the UK, Australia, and Asia for processing, and you should get notification messages from those warehouses when they are ready. Once we have some estimated dates, we will let you know.

If you have any questions, feel free to message us!

Shipping starting this month! We swear!
5 months ago – Sat, Jul 06, 2024 at 12:16:10 PM

Hi everyone!

I'm sure you've all been patiently waiting for the next update where we happily exclaim that shipping is complete, or at least verify that it has started... I'm sorry to say that will be the NEXT update... 

Here's what's up:

In full transparency, when we provided the order data and item list to our current fulfillment warehouse, they were caught a bit by surprise and unprepared for the sheer scope of this campaign: 3487 backers, on top of the other campaign we're coincidentally fulfilling at the same time (NO FUTURE, with 2619 additional backers). They have done a great job with our other, more modest campaign shipments, but looking at over 6000 packages of more than 34 different items, 12 of which need to be pre-assembled into 3 different bundles... their assessment of the situation (eg. their quoted price) was far more than we had anticipated (or raised). So we immediately engaged an experienced fulfillment service more suited for a project of this scale. 

That unexpected change in plans took a couple of weeks to lock down, but the inventory is traveling between locations this week. The new service fully expects to be able to have domestic orders out by the end of this month (or the first week of August at the latest).

International orders will take a few more weeks because of their (MUCH) more cost-efficient pipeline: they will forward inventory to hub warehouses in the UK, Australia, and Asia to complete the packing and final postal delivery for those global regions. This keeps the per-order cost closer to what you actually paid (and what we actually collected). Still, it does require an additional number of weeks for that freight to reach those warehouses and another couple of weeks for those orders to then get packed and sent to those regional customer addresses. So International orders might not arrive until the end of August or so. We will, of course, keep you posted.

I know that it may be slightly disappointing for those of you abroad to have to wait an extra month, but I assure you that this is the best mutually beneficial process available to us. Your items will arrive from (relatively) local origins, and we won't go bankrupt having to pay fulfillment fees that cost almost double what we collected during the campaign (even as high as some of you felt those rates already were...)

International shipping -- and shipping in general -- continues to be the biggest challenge in running a publishing business (or any business dealing with goods, for that matter). Fortunately, we're small enough to stay nimble so that we can find the most affordable solutions available. The one-two punch of back-to-back successes like FRONTIER and NO FUTURE have admittedly forced us to evolve and evaluate our options to maintain that efficiency, and we're lucky enough to be able to act quickly to meet your satisfaction as best as possible. But we understand how that relies on your patience and understanding. And we appreciate it! We know you'll love these items when they arrive! Trust me, it'll be worth the wait (and the wait is almost over)... 😊